• 2.FAQ

    Sample:


    Q: What is the delivery time of a sample?

    A: 1-3 days with our natural package.

    Q: How do you ship the samples?
    A: By express. In order to ship without any damage, we prefer by Fedex/DHL/TNT/UPS.


    Mass Production:

    Q: What is the MOQ?
    A: 1,000pcs. We also accept small quantity for the 1st trial order.


    Q: What is the delivery time for 1,000pcs?
    A: 15 days for normal requirement, 30 days or more for special material or process.
         Special material include: wood/glass/bamboo/metals etc.

    Quality Control:

    Q: How do you control the quality ?
    A: Strict IQC standard before assembling, then we have 7 QC steps to guarantee the quality:air tight test/function test/QA test/Aging test/Visual test/on-site repairing/weighing.

    Warranty:

    Q: What is the warranty period?
    A: 12 months.

    Q: What is your general failure rate?
    A: Lower than 0.3%.

    Q: How to deal with if the diffuser damaged after sales?
    A: You just need to inform us the number of broken diffusers, we will be free of charge to send you the perfect ones with your next repeat orders. 

    If you can not wait for long or you may break up the partnership with us, no problem, we will ship the perfect ones separately to you, we will pay the freight cost.